Organizational Feedback:
From: Matt Kemp
Subject: Dobromiy YANAKIEV is a credit to your company Thank You
"For the attention of the owner of the BUSINESS
Dear Sirs.
A week ago an engineer came to my business to repair a washing machine.
As a part needed ordering, I had to wait a whole week before I had another visit, and yesterday when Dobromiy arrived, he recognised that more work need to be done. The machine is crucial to my business, and Dobromiy recognised this to the point that he finished all your companys outstanding commitments for the day, and at 7pm went to Currys to purchase a new machine on his own card, came back to my premises, installed the machine, and didn't leave until the job was complete at 20:00.
It is most unusual to find this level of commitment from any employee.
I'm writing to say that Dobromiy's level of commitment is amongst the highest I've ever seen and he is a total credit to your company.
Many thanks and please pass on my thanks to him.
Yours Sincerely
Matt Kemp"
Individual Feedback:
From: Kate
Subject: Happy customer
"I want to thanks for qucik and very profesional fixing my washing machine. Yours engineer Dobri was friendly and know what he doing. I'm very happy that I'm pick up your service. Katarzyna Roslowska"
From: Muriel Yates ( Dr M G Yates)
"I would like to express my grateful thanks for the excellent sevice I received last week(Sept 2nd) when two young men came to repair my Miele dishwasher.I am not sure of their names,but they were from Bulgaria.Not only did they do a very good job but they were kind and courteous.I hope you will pass on these comments to them.
Yours Sincerely"
From: Gwynne Harrison
"Great, quick and efficient service! The guys that came round to fix my washing machine were polite, helpful, and got the job done in a flash! perfect! many thanks!"
From: Mick Chester
"You guys succeeded where Whirlpool failed !!
Having waited almost five weeks for Whirlpool to fix our side by side
fridge freezer, and after they incorrectly diagnosed the fault, then
when they found the real fault they could not get the part, you got the
part and fixed it within a week.
Good service, good prices , a refreshingly pleasant telephone service
and an efficient,helpfull and polite engineer.
Well done and thanks, hope you all have a great Christmas."
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